Sr. Executive – Collections

Numéro d’emploi: 14504
Emplacement(s): Mumbai, Maharashtra

General Mills is reshaping the future of food. We believe food makes us better. It nourishes our bodies, brings us joy and connects us to each other. As one of the world’s leading food companies, General Mills operates in more than 100 countries and markets more than 100 consumer brands, including Cheerios, Nature Valley, Betty Crocker, Yoplait, Annie’s Homegrown, Old El Paso, Epic Provisions, Blue Buffalo and more. Are you passionate about the future of food? You’ve come to the right table. We want the very best talent to help lead something big.

Détails du poste

Aperçu et Responsabilités

Position/Job Title: Sr. Executive – Collections 
Function/Group: Finance 
Country: India
Location: GIC-Mumbai
Job Band/Pay Grade: Specialized Support/45
Job Type: Full time
Geographical Scope of the Role: Global
Shift Timings: 11 AM to 8 PM

Job Overview:

Maximize trade receivable turnover and cash flow to the UKI segment, along with minimizing bad debt exposure & enforce terms of sale compliance. Activities include timely communications directly with General Mills UKI customers to ensure payment received within terms, monitoring payment trends & alert Local market and Region Credit Managers of changes in payment performance, and working with internal partners (Sales and COS) to resolve payment issues.

Responsibilities:

65% of Time

• Actively pursue status and payment of delinquent invoices with customers, via phone & e-mail contact, along with utilization of available web portals to document in SAP the pending or in-transit payments or unpaid status explanation.
• Determine the reason for deductions with customers where supporting documentation not received
• Exercise excellent communication & interpersonal skills to ensure prompt payment of invoices, while still maintaining customer goodwill and cross-functional teamwork.
• Effectively communicate any observed symptoms of potential & current credit risks & timely advisement of chronic collection issues to local market Collection staff, Sr. Credit Analysts and/or local market. Credit Manager.
• Access accounts receivable system (SAP) to retrieve customer invoice information & record customer response details on a timely basis for each customer interaction.
o (Serves as an “audit trail”)

30% of Time

• Utilize problem-solving skills to investigate & timely resolve payment obstacles to ensure optimal Accounts Receivable condition & compliance with established credit terms.
• Frequent interaction with local market Collection staff, Customer Service or Sales to walk thru resolution steps of difficult and/or unique problems with unpaid invoices & help facilitate the resolution of internal billing or other issues (returned product, product not received, carrier claims, EDI issues, invoice corrections, etc.).

5% of Time

• General support local market Collection staff, ACM & Sr. Credit Analysts:
• Wire & ACH / Unidentified overpayment & invoice correction offsets as needed
• Provide direction to Cash Application team for above

Qualifications

Education:
Minimum Degree Requirements: Bachelors
Preferred Degree Requirements: Bachelors
Preferred Major Area of Study: Finance / Accounting

Experience:
Minimum years of related experience required: 3+ years of relevant business / accounting experience required
Preferred years of related experience: 1-2 years prior Collections experience

Specific Job Experience or Skills Needed:
• Effective time-management, organizational & problem-solving skills.
• High degree of decision-making skills, initiative, attention to detail & be a self-directed, assertive & motivated employee.
• Strong English interpersonal communication skills (verbal & written) to interact with General Mills customers, Sales & Customer Service staff contacts, and to support the UKI Collection staff to most effectively help resolve obstacles to customer payments.
• Ability to handle multiple priorities and a high volume of direct customer & internal partner contacts.

Competencies/Behaviors required for job:

• PC Skills & experience with Windows based systems necessary.
• Exposure with SAP is preferred.
• Experience in successfully dealing directly with people and demonstrated verbal & written communication skills.
• Collections, Accounts Receivable, billing and/or accounting experience preferred.

Aperçu et Responsabilités

Position/Job Title: Sr. Executive – Collections 
Function/Group: Finance 
Country: India
Location: GIC-Mumbai
Job Band/Pay Grade: Specialized Support/45
Job Type: Full time
Geographical Scope of the Role: Global
Shift Timings: 11 AM to 8 PM

Job Overview:

Maximize trade receivable turnover and cash flow to the UKI segment, along with minimizing bad debt exposure & enforce terms of sale compliance. Activities include timely communications directly with General Mills UKI customers to ensure payment received within terms, monitoring payment trends & alert Local market and Region Credit Managers of changes in payment performance, and working with internal partners (Sales and COS) to resolve payment issues.

Responsibilities:

65% of Time

• Actively pursue status and payment of delinquent invoices with customers, via phone & e-mail contact, along with utilization of available web portals to document in SAP the pending or in-transit payments or unpaid status explanation.
• Determine the reason for deductions with customers where supporting documentation not received
• Exercise excellent communication & interpersonal skills to ensure prompt payment of invoices, while still maintaining customer goodwill and cross-functional teamwork.
• Effectively communicate any observed symptoms of potential & current credit risks & timely advisement of chronic collection issues to local market Collection staff, Sr. Credit Analysts and/or local market. Credit Manager.
• Access accounts receivable system (SAP) to retrieve customer invoice information & record customer response details on a timely basis for each customer interaction.
o (Serves as an “audit trail”)

30% of Time

• Utilize problem-solving skills to investigate & timely resolve payment obstacles to ensure optimal Accounts Receivable condition & compliance with established credit terms.
• Frequent interaction with local market Collection staff, Customer Service or Sales to walk thru resolution steps of difficult and/or unique problems with unpaid invoices & help facilitate the resolution of internal billing or other issues (returned product, product not received, carrier claims, EDI issues, invoice corrections, etc.).

5% of Time

• General support local market Collection staff, ACM & Sr. Credit Analysts:
• Wire & ACH / Unidentified overpayment & invoice correction offsets as needed
• Provide direction to Cash Application team for above

Qualifications

Education:
Minimum Degree Requirements: Bachelors
Preferred Degree Requirements: Bachelors
Preferred Major Area of Study: Finance / Accounting

Experience:
Minimum years of related experience required: 3+ years of relevant business / accounting experience required
Preferred years of related experience: 1-2 years prior Collections experience

Specific Job Experience or Skills Needed:
• Effective time-management, organizational & problem-solving skills.
• High degree of decision-making skills, initiative, attention to detail & be a self-directed, assertive & motivated employee.
• Strong English interpersonal communication skills (verbal & written) to interact with General Mills customers, Sales & Customer Service staff contacts, and to support the UKI Collection staff to most effectively help resolve obstacles to customer payments.
• Ability to handle multiple priorities and a high volume of direct customer & internal partner contacts.

Competencies/Behaviors required for job:

• PC Skills & experience with Windows based systems necessary.
• Exposure with SAP is preferred.
• Experience in successfully dealing directly with people and demonstrated verbal & written communication skills.
• Collections, Accounts Receivable, billing and/or accounting experience preferred.

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