Sr. Tech Specialist

Numéro d’emploi: 11685
Emplacement(s): Mumbai, Maharashtra

General Mills is reshaping the future of food. We believe food makes us better. It nourishes our bodies, brings us joy and connects us to each other. As one of the world’s leading food companies, General Mills operates in more than 100 countries and markets more than 100 consumer brands, including Cheerios, Nature Valley, Betty Crocker, Yoplait, Annie’s Homegrown, Old El Paso, Epic Provisions, Blue Buffalo and more. Are you passionate about the future of food? You’ve come to the right table. We want the very best talent to help lead something big.

Détails du poste

Aperçu et Responsabilités

This role performs the technical design, implementation, and support of a large catalog of General Mills global business applications. Primary responsibilities will be to provide strong technical skills in a global application support team designing a robust infrastructure, troubleshooting installations, and addressing application performance issues. This position will provide a great opportunity to work on leading edge technologies like Red hat linux, windows server, IIS , WebLogic 12c , Java, VMWare, and F5 BigIP load balancers.

Cloud knowledge will be added advantage.

80 % of Time

Application and Project responsibilities:
– Design, installation, documentation, and support of third party software applications.
– Provide planning, design, installation, maintenance, and administration of server infrastructure.
– Installation & configuration of applications using WebLogic, WebSphere, and other Java technologies on windows and linux operating systems.
– Installation & configuration of middleware software like Kafka, Elastic search etc on linux
– Configuration of Oracle and SQL databases.
– Assist in troubleshooting of issues by providing diagnostics across the environment through knowledge of: DNS, firewalls, load balancers, application and web servers, network security, Active Directory, and database connectivity.
– Troubleshoot using tools such as MS SCOM, Wireshark, and various debugging tools.
– Manage projects aimed at improving the team’s internal processes and actively participate in external project consultations.
– Ensure General Mills infrastructure standards are implemented in a timely manner.
– Internal ordering and configuration of Windows Servers
– Ensure GMI Standards are followed for application setup and security.
– Coordinate vendor access to server environments for installation and troubleshooting.
– Provide application automation and self-service as needed.
– Documentation of application environment configurations.
– Coordinate vendor access to server environments for installation and troubleshooting.
10 % of Time

On-call global support
– Shared rotation of global on-call support
– Responsible for addressing and driving resolution to application issues
– Work directly with Analyst and Developers on problem resolution
– Proactive server maintenance

10 % of Time

Innovation and Automation
– Continuous Improvement of team processes
– Providing end user self-service solutions
– Automation of repetitive processes
– Monitoring and reporting of key infrastructure components
– Reduce on-call tasks and requests by proactively targeting problem areas
– Monitoring Industry Trends
– Drive Platform Consultancy Spheres Initiative

Qualifications

Education

Minimum Degree Requirements: Bachelors
Preferred Degree Requirements: Bachelors
Preferred Major Area of Study: Computer Science, MIS
Required Professional Certifications:
Preferred Professional Certifications: WebLogic, Java, Windows Server

Experience

Minimum years of related experience required: 4
Preferred years of related experience: 5

Specific Job Experience or Skills Needed
• 4+ years of experience in application support
• Knowledge of MS Windows Server 2008/2012 configuration and hardening
• Experience supporting WebLogic/WebSphere/Java in an enterprise environment
• Experience support Microsoft IIS
• Understanding of Networking protocols and topography
• Strong understanding of firewalls, DNS, TCP/IP, Ports
• Experience with captures tools such as Netmon and Wireshark
• Experience with traffic load balancers such as F5’s
• Ability to drive and manage projects to completion
• Ability to manage multiple priorities in a dynamic environment
• PowerShell scripting a plus
Competencies/Behaviors required for job
• Leads innovation
• Delivering Outstanding results
• Advance Successful Solutions
• Grow by Building and Applying Expertise

Aperçu et Responsabilités

This role performs the technical design, implementation, and support of a large catalog of General Mills global business applications. Primary responsibilities will be to provide strong technical skills in a global application support team designing a robust infrastructure, troubleshooting installations, and addressing application performance issues. This position will provide a great opportunity to work on leading edge technologies like Red hat linux, windows server, IIS , WebLogic 12c , Java, VMWare, and F5 BigIP load balancers.

Cloud knowledge will be added advantage.

80 % of Time

Application and Project responsibilities:
– Design, installation, documentation, and support of third party software applications.
– Provide planning, design, installation, maintenance, and administration of server infrastructure.
– Installation & configuration of applications using WebLogic, WebSphere, and other Java technologies on windows and linux operating systems.
– Installation & configuration of middleware software like Kafka, Elastic search etc on linux
– Configuration of Oracle and SQL databases.
– Assist in troubleshooting of issues by providing diagnostics across the environment through knowledge of: DNS, firewalls, load balancers, application and web servers, network security, Active Directory, and database connectivity.
– Troubleshoot using tools such as MS SCOM, Wireshark, and various debugging tools.
– Manage projects aimed at improving the team’s internal processes and actively participate in external project consultations.
– Ensure General Mills infrastructure standards are implemented in a timely manner.
– Internal ordering and configuration of Windows Servers
– Ensure GMI Standards are followed for application setup and security.
– Coordinate vendor access to server environments for installation and troubleshooting.
– Provide application automation and self-service as needed.
– Documentation of application environment configurations.
– Coordinate vendor access to server environments for installation and troubleshooting.
10 % of Time

On-call global support
– Shared rotation of global on-call support
– Responsible for addressing and driving resolution to application issues
– Work directly with Analyst and Developers on problem resolution
– Proactive server maintenance

10 % of Time

Innovation and Automation
– Continuous Improvement of team processes
– Providing end user self-service solutions
– Automation of repetitive processes
– Monitoring and reporting of key infrastructure components
– Reduce on-call tasks and requests by proactively targeting problem areas
– Monitoring Industry Trends
– Drive Platform Consultancy Spheres Initiative

Qualifications

Education

Minimum Degree Requirements: Bachelors
Preferred Degree Requirements: Bachelors
Preferred Major Area of Study: Computer Science, MIS
Required Professional Certifications:
Preferred Professional Certifications: WebLogic, Java, Windows Server

Experience

Minimum years of related experience required: 4
Preferred years of related experience: 5

Specific Job Experience or Skills Needed
• 4+ years of experience in application support
• Knowledge of MS Windows Server 2008/2012 configuration and hardening
• Experience supporting WebLogic/WebSphere/Java in an enterprise environment
• Experience support Microsoft IIS
• Understanding of Networking protocols and topography
• Strong understanding of firewalls, DNS, TCP/IP, Ports
• Experience with captures tools such as Netmon and Wireshark
• Experience with traffic load balancers such as F5’s
• Ability to drive and manage projects to completion
• Ability to manage multiple priorities in a dynamic environment
• PowerShell scripting a plus
Competencies/Behaviors required for job
• Leads innovation
• Delivering Outstanding results
• Advance Successful Solutions
• Grow by Building and Applying Expertise

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