Customer Service and Logistics Specialist

Job Number: 14512
Location(s): Miami, FL

Overview & Responsibilities

Work with General Mills Mexico and LATAM operations by providing an interface between customers, sales force and operations and other functional teams regarding order process, product availability, pricing, sales policies and order processing. Responds to customer inquiries and resolves concerns.

Customer Management – Process, confirm and ensure delivery of orders. Manage all facets of order entry, provide customers with order information, work with distribution, transportation and Export Compliance teams to prepare import and export shipment as well as domestic shipments, ensured all documents related to the orders meet requirements: monitor orders to ensure delivery requirements is meeting objectives. Flexible with time to meet business needs.


Replenishment Planning – Work closely with planning to understand inventory levels in order to communicate possible impacts on orders to the commercial team.

 
Logistics – Work with logistics team to identify and execute optimum logistical processes to insure cost effective delivery of orders.

Provide Customer Service to Shops, Food Service and Distributors.

  1. Ensure deliveries on time
  2. Ensure Fill Rates in accordance to our yearly target, manage flow of information and generate appropriate reports to help the business.


Continuous Improvement – Actively pursue improvements – costs, quality & service – for the overall customer service process, by exploiting every opportunity available from changes in legislation, technology and regulation.

Qualifications

 

  • US Exports and Imports experience required
  • Customer service skills and experience required
  • Experienced in Microsoft Outlook, Word, Excel and SharePoint.
  • SAP Order to Invoice experience required
  • Spanish and English a must

 

  • Excellent oral and written communication skills,
  • Strong analytical and problem-solving skills are essential.
  • Team player and show flexibility and willingness to adapt in a fast paced, changing environment.
  • Proven ability to manage priorities and complex workload.
  • Must be resourceful, able to think through business issues and arrive at best solution.
  • Possess multi-cultural awareness and business maturity.
  • Results oriented, with the ability to work independently and make effective autonomous decisions.

Overview & Responsibilities

Work with General Mills Mexico and LATAM operations by providing an interface between customers, sales force and operations and other functional teams regarding order process, product availability, pricing, sales policies and order processing. Responds to customer inquiries and resolves concerns.

Customer Management – Process, confirm and ensure delivery of orders. Manage all facets of order entry, provide customers with order information, work with distribution, transportation and Export Compliance teams to prepare import and export shipment as well as domestic shipments, ensured all documents related to the orders meet requirements: monitor orders to ensure delivery requirements is meeting objectives. Flexible with time to meet business needs.


Replenishment Planning – Work closely with planning to understand inventory levels in order to communicate possible impacts on orders to the commercial team.

 
Logistics – Work with logistics team to identify and execute optimum logistical processes to insure cost effective delivery of orders.

Provide Customer Service to Shops, Food Service and Distributors.

  1. Ensure deliveries on time
  2. Ensure Fill Rates in accordance to our yearly target, manage flow of information and generate appropriate reports to help the business.


Continuous Improvement – Actively pursue improvements – costs, quality & service – for the overall customer service process, by exploiting every opportunity available from changes in legislation, technology and regulation.

Qualifications

 

  • US Exports and Imports experience required
  • Customer service skills and experience required
  • Experienced in Microsoft Outlook, Word, Excel and SharePoint.
  • SAP Order to Invoice experience required
  • Spanish and English a must

 

  • Excellent oral and written communication skills,
  • Strong analytical and problem-solving skills are essential.
  • Team player and show flexibility and willingness to adapt in a fast paced, changing environment.
  • Proven ability to manage priorities and complex workload.
  • Must be resourceful, able to think through business issues and arrive at best solution.
  • Possess multi-cultural awareness and business maturity.
  • Results oriented, with the ability to work independently and make effective autonomous decisions.

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