Analyst – AR

Job Number: 14147
Location(s): Mumbai, Maharashtra

General Mills is reshaping the future of food. We believe food makes us better. It nourishes our bodies, brings us joy and connects us to each other. As one of the world’s leading food companies, General Mills operates in more than 100 countries and markets more than 100 consumer brands, including Cheerios, Nature Valley, Betty Crocker, Yoplait, Annie’s Homegrown, Old El Paso, Epic Provisions, Blue Buffalo and more. Are you passionate about the future of food? You’ve come to the right table. We want the very best talent to help lead something big.

Job Details

Overview & Responsibilities

Specialized role for managing end to end Trade Payment process flow across various internal and local market teams, and ensuring the accuracy of Trade Accruals and Forecasts. The role entails close interactions with the AR & Trade team, sales finance & FP&A team to manage the aged trade accrual balance and trade forecast. It is also entrusted with the responsibility and accountability to maintain SAP updates for the customer.
A critical to success factor for the role is to proactively partner with all stakeholders to identify trends on customer behavior and resolve issues that cause disruption in the payment process. The expectation from the role is also to identify and drive process improvement for streamlining processes and maintaining the health of process via strong knowledge management practices of documentation, training and coaching of new joiners

Position/Job Title: Analyst – AR 
Function/Group:
FSS
Country:
India
Location:
GIC-Mumbai-Powai-Prudential
Job Type:
Full time

Role Reports to:Manager – AR & Trade
Shift Timings:
1:30 pm – 10:30 pm

Job Responsibilities:

35% of Time: Process Administration
• First point of contact for escalation resolution for all process related concerns raised by Sales FA
• Process and manage all standardized and non-standardized client escalations by conducting research/fact-finding
• Resolve process related issues with minimal involvement from business and document issues and learnings
• Monitor performance to ensure smooth functioning in accordance to the pre-set deadlines, procedures and service standards (SLAs) for all customers
• Ensure timely and accurate publishing of reports and manage trade accruals at month ends
• Conduct needs assessment for the team members through audits and impart regular training – process refresher and new joiner programs
• Amend Customer Plans in SAP or relevant Trade System as per request from local market
• Process adjustments to trade forecast in SURF per requests from local market FP&A

30% of Time: Analysis & Controls
• Analyzes customer behavior trends on all open deduction balances for assigned accounts to achieve deduction metrics
• Identify customer change in trend and related risks, communicate to market/ business & GIC Management in a timely and appropriate fashion
• Conduct calibration calls with the stakeholders to understand expectations, provide feedback and reports and resolve queries or escalations
• Identify, recommend and facilitate the implementation of process improvement initiatives to improve efficiency
• Understand, gather, & maintain all necessary documentation to satisfy Compliance requirements.
• Deliver accurate and timely customer tracking reports that increase deduction trend visibility & meet business needs
• Effective documentation creation and reviews as well as dashboards for the process to provide insights to business

35% of Time: Others
• Educate and institutionalize CI tool implementation & practices within process
• Ensure strong, clear process documentation and controls are in place & review them
• Conduct local market new starter training on O2C process (Trade Planning, Issue Resolution, etc.)

Qualifications

Education
Minimum Degree Requirements: Bachelors
Preferred Degree Requirements: Masters
Required Professional Certifications: SAP
Preferred Professional Certifications: CI, Process Improvement,

Experience
Minimum years of related experience required: 5- 7 years
Preferred years of related experience: 4 years

Specific Job Experience or Skills Needed
Excellent verbal and written communication skills
Advanced Excel & VBA macros and automation skills
Excellent Tableau / Power BI (dashboard creation) knowledge
Possess strong problem solving, negotiating, and decision making skills
Be able to analyze and interpret financial information
Strong interpersonal & influencing skills
Be able to handle multiple and conflicting priorities

Overview & Responsibilities

Specialized role for managing end to end Trade Payment process flow across various internal and local market teams, and ensuring the accuracy of Trade Accruals and Forecasts. The role entails close interactions with the AR & Trade team, sales finance & FP&A team to manage the aged trade accrual balance and trade forecast. It is also entrusted with the responsibility and accountability to maintain SAP updates for the customer.
A critical to success factor for the role is to proactively partner with all stakeholders to identify trends on customer behavior and resolve issues that cause disruption in the payment process. The expectation from the role is also to identify and drive process improvement for streamlining processes and maintaining the health of process via strong knowledge management practices of documentation, training and coaching of new joiners

Position/Job Title: Analyst – AR 
Function/Group:
FSS
Country:
India
Location:
GIC-Mumbai-Powai-Prudential
Job Type:
Full time

Role Reports to:Manager – AR & Trade
Shift Timings:
1:30 pm – 10:30 pm

Job Responsibilities:

35% of Time: Process Administration
• First point of contact for escalation resolution for all process related concerns raised by Sales FA
• Process and manage all standardized and non-standardized client escalations by conducting research/fact-finding
• Resolve process related issues with minimal involvement from business and document issues and learnings
• Monitor performance to ensure smooth functioning in accordance to the pre-set deadlines, procedures and service standards (SLAs) for all customers
• Ensure timely and accurate publishing of reports and manage trade accruals at month ends
• Conduct needs assessment for the team members through audits and impart regular training – process refresher and new joiner programs
• Amend Customer Plans in SAP or relevant Trade System as per request from local market
• Process adjustments to trade forecast in SURF per requests from local market FP&A

30% of Time: Analysis & Controls
• Analyzes customer behavior trends on all open deduction balances for assigned accounts to achieve deduction metrics
• Identify customer change in trend and related risks, communicate to market/ business & GIC Management in a timely and appropriate fashion
• Conduct calibration calls with the stakeholders to understand expectations, provide feedback and reports and resolve queries or escalations
• Identify, recommend and facilitate the implementation of process improvement initiatives to improve efficiency
• Understand, gather, & maintain all necessary documentation to satisfy Compliance requirements.
• Deliver accurate and timely customer tracking reports that increase deduction trend visibility & meet business needs
• Effective documentation creation and reviews as well as dashboards for the process to provide insights to business

35% of Time: Others
• Educate and institutionalize CI tool implementation & practices within process
• Ensure strong, clear process documentation and controls are in place & review them
• Conduct local market new starter training on O2C process (Trade Planning, Issue Resolution, etc.)

Qualifications

Education
Minimum Degree Requirements: Bachelors
Preferred Degree Requirements: Masters
Required Professional Certifications: SAP
Preferred Professional Certifications: CI, Process Improvement,

Experience
Minimum years of related experience required: 5- 7 years
Preferred years of related experience: 4 years

Specific Job Experience or Skills Needed
Excellent verbal and written communication skills
Advanced Excel & VBA macros and automation skills
Excellent Tableau / Power BI (dashboard creation) knowledge
Possess strong problem solving, negotiating, and decision making skills
Be able to analyze and interpret financial information
Strong interpersonal & influencing skills
Be able to handle multiple and conflicting priorities

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